Line Carrier
Line Carrier is an agile business telecommunications operator offering a wide range of telecom and software services. Founded in 2008, it is a reliable Finnish provider whose product and service concept has been awarded the Key Flag symbol.
Together with Line Carrier, we tailor omnichannel communication solutions that support your business. Working with its sister company DialOk, Line Carrier provides a comprehensive range of customer service and business communication solutions from a single provider.
Line Carrier is the only operator in Finland offering business mobile plans on all three networks from a single provider. Its extensive offering also includes other telecom services, such as service and business numbers, and customer service systems including Mobile Switchboard, Contact Centre and a ticketing system.
Line Carrier provides flexible expertise tailored to individual needs in business telecom services, voice solutions and customer service systems. Its flexibly and competitively priced services adapt and scale to your needs without long fixed-term contract commitments.
Contact us, and we will design the communication solution that suits you best.
Find out more about Line Carrier at www.linecarrier.fi
Effortless customer service through partnership – DialOk and Suomen ICT Picte help customers together
When businesses buy services, they expect first-class support and fast, effective action when problems arise. In practice, service providers differ considerably. Specialising in IT and customer service solutions, Kari Aaltonen and Teemu Henttonen at Suomen ICT Picte Oy solve their customers’ customer service challenges with a cheerful, straightforward approach.
DialOk
DialOk is a specialist in cheerful customer service, with more than 20 years of experience.
Specialising in outsourced customer service and switchboard services, DialOk provides omnichannel outsourced customer service, switchboard support and outbound services with a strong customer focus and professional pride.
DialOk has been awarded the Key Flag symbol for Finnish service. All its customer service agents work in Finland, and the company employs more than 160 people in Espoo, Turku, Oulu and Kuhmo. DialOk invests in training and coaching its agents, ensuring professional service for all our customers.
Each year, DialOk’s omnichannel outsourced customer service handles more than 2.5 million switchboard calls, 600,000 customer service contacts, 250,000 emails, 100,000 SMS messages and 50,000 chat conversations.
Outsourcing communication services gives your business an easy way to improve accessibility, efficiency and profitability. We design and deliver a tailored solution that helps you provide even better service to your customers.
Together with its sister company Line Carrier, DialOk offers a comprehensive range of customer service and business communication solutions from a single provider.
Find out more about DialOk at www.dialok.fi
LastBot ONE
LastBot is a Finnish AI-powered customer service platform that automates and improves business customer service around the clock.
LastBot ONE offers a truly omnichannel customer service solution, seamlessly combining AI and human support. It works across web chat, email, WhatsApp and voice channels, all from a single dashboard. AI answers routine questions automatically and smoothly transfers more complex situations to a human agent, freeing the customer service team for higher-value work.
LastBot SwitchBot brings AI to the telephone switchboard, too. It acts as an intelligent AI receptionist, identifying callers’ needs, routing calls to the right person and serving customers during busy periods or outside opening hours – without queues or missed calls.
LastBot solutions scale from small businesses to large organisations and are particularly suited to service businesses, such as hotels, accounting firms and other customer service-intensive industries. The platform includes GDPR-compliant data management and European infrastructure to support security and compliance.
LastBot is a natural partner for Picte. Together, we can offer a comprehensive solution in which LastBot’s AI-powered automation complements Picte’s voice and customer service solutions. The result is improved accessibility, more efficient customer service and clearly measurable benefits for our customers.
Find out more about LastBot at www.lastbot.com