Outsourced customer service
Put your customer service in reliable, professional hands. Many businesses reach a point where customer demand exceeds their service capacity. Growing contact volumes may require hiring more staff, adding costs and taking time away from other important tasks. Outsourcing customer service to professionals helps ensure quality service for every customer.
Our outsourced customer service gives you access to the full range of omnichannel customer service channels, helping your business meet customer expectations in every situation.
Outsourced customer service is tailored to your company’s needs. You can outsource the entire service chain or use an overflow service that looks after your customers when you are unavailable, for example during busy periods or at weekends.
Outsourced customer service includes:
• Omnichannel customer service (phone, email, SMS, chat and social media)
• Telephone announcements and hold music
• Quality monitoring and coaching for customer service agents
• Monthly service reporting
• Service level monitoring
DialOk’s outsourced customer service deployment process ensures smooth progress towards the agreed goal and schedule. Deployment has three stages: preparation, delivery and ongoing service after launch.
Preparation begins with a detailed assessment of your needs. After the service agreement is signed, the delivery phase usually takes four to six weeks. This includes preparing the technical setup, creating user accounts, testing the service and training customer service staff. Once delivery is complete, the service goes live, with continuous monitoring and development beginning at the same time. Performance is reviewed through regular follow-up meetings and monthly reports. A dedicated Customer Success Manager coordinates every stage of the process.
Our partner DialOk is a Finnish specialist in outsourced customer service, with all its service centres located in Finland. Service is available in Finnish, Swedish and English and carries the Key Flag symbol.
Outsourced customer service
Put your customer service in reliable, professional hands. Many businesses reach a point where customer demand exceeds their service capacity. Growing contact volumes may require hiring more staff, adding costs and taking time away from other important tasks. Outsourcing customer service to professionals helps ensure quality service for every customer.
Our outsourced customer service gives you access to the full range of omnichannel customer service channels, helping your business meet customer expectations in every situation.
Outsourced customer service is tailored to your company’s needs. You can outsource the entire service chain or use an overflow service that looks after your customers when you are unavailable, for example during busy periods or at weekends.
Outsourced customer service includes:
• Omnichannel customer service (phone, email, SMS, chat and social media)
• Telephone announcements and hold music
• Quality monitoring and coaching for customer service agents
• Monthly service reporting
• Service level monitoring
DialOk’s outsourced customer service deployment process ensures smooth progress towards the agreed goal and schedule. Deployment has three stages: preparation, delivery and ongoing service after launch.
Preparation begins with a detailed assessment of your needs. After the service agreement is signed, the delivery phase usually takes four to six weeks. This includes preparing the technical setup, creating user accounts, testing the service and training customer service staff. Once delivery is complete, the service goes live, with continuous monitoring and development beginning at the same time. Performance is reviewed through regular follow-up meetings and monthly reports. A dedicated Customer Success Manager coordinates every stage of the process.
Our partner DialOk is a Finnish specialist in outsourced customer service, with all its service centres located in Finland. Service is available in Finnish, Swedish and English and carries the Key Flag symbol.
Outsourced switchboard services
Outsourcing your switchboard frees valuable time and resources so your employees can focus on your core business. A professional switchboard service systematically routes enquiries to the right people, while providing traceability, reporting and high service quality. A smoothly run switchboard gives your company a professional image and ensures that every customer receives service.
You can outsource your switchboard entirely or partly through an overflow service. We work closely with you to launch the service, designing every detail around your company’s needs. After launch, service levels are monitored regularly and a dedicated Customer Success Manager looks after your account.
Our partner DialOk is a Finnish specialist in outsourced customer service, with all its service centres located in Finland. Service is available in Finnish, Swedish and English and carries the Key Flag symbol.
Outsourced switchboard services
Outsourcing your switchboard frees valuable time and resources so your employees can focus on your core business. A professional switchboard service systematically routes enquiries to the right people, while providing traceability, reporting and high service quality. A smoothly run switchboard gives your company a professional image and ensures that every customer receives service.
You can outsource your switchboard entirely or partly through an overflow service. We work closely with you to launch the service, designing every detail around your company’s needs. After launch, service levels are monitored regularly and a dedicated Customer Success Manager looks after your account.
Our partner DialOk is a Finnish specialist in outsourced customer service, with all its service centres located in Finland. Service is available in Finnish, Swedish and English and carries the Key Flag symbol.
Outbound customer relationship management
No time to call your customers? Outsource it. Together, we tailor an outbound calling campaign to your needs, helping your customer experience stand out.
Outsourced outbound customer relationship management is an effective way to engage customers and build loyalty. Proactive customer service creates a positive experience by helping customers before they contact your company themselves. It also frees your own staff to focus on your core business.
Outbound customer relationship management is particularly well suited to service businesses that book appointments or remind customers about periodic checks, such as dental check-ups or vehicle inspections.
Whether you need a short campaign or ongoing calling support, outsourced customer service can offer appointment booking, reminders, needs assessments and additional sales. Outbound campaigns can also be used for customer research, feedback surveys and updating customer records.
An outbound calling campaign begins with a pilot whose goals are defined together with your business. We develop the service based on what we learn, helping you get the best return from the campaign. At their most effective, calling campaigns can deliver returns of up to four times the investment by increasing appointment bookings.
Our partner DialOk is a Finnish specialist in outbound customer service, with all its service centres located in Finland. Service is available in Finnish, Swedish and English and carries the Key Flag symbol.
Outbound customer relationship management
No time to call your customers? Outsource it. Together, we tailor an outbound calling campaign to your needs, helping your customer experience stand out.
Outsourced outbound customer relationship management is an effective way to engage customers and build loyalty. Proactive customer service creates a positive experience by helping customers before they contact your company themselves. It also frees your own staff to focus on your core business.
Outbound customer relationship management is particularly well suited to service businesses that book appointments or remind customers about periodic checks, such as dental check-ups or vehicle inspections.
Whether you need a short campaign or ongoing calling support, outsourced customer service can offer appointment booking, reminders, needs assessments and additional sales. Outbound campaigns can also be used for customer research, feedback surveys and updating customer records.
An outbound calling campaign begins with a pilot whose goals are defined together with your business. We develop the service based on what we learn, helping you get the best return from the campaign. At their most effective, calling campaigns can deliver returns of up to four times the investment by increasing appointment bookings.
Our partner DialOk is a Finnish specialist in outbound customer service, with all its service centres located in Finland. Service is available in Finnish, Swedish and English and carries the Key Flag symbol.