Picte – customer service and voice solutions
Voice solutions backed by outstanding expertise and service.
Telecommunications expertise since 2011
Picte – customer service solutions
The phone is ringing, but no one has time to answer. There is no time to call back, and customer service tasks keep piling up. Customers become frustrated, satisfaction falls and sales opportunities are lost. Customers would also like to get in touch by chat or WhatsApp, but digitising customer service takes time and attention that you simply do not have. This is everyday reality for many businesses, even though every one of these problems can be solved. A good customer experience keeps your customers happy – so why not invest in it?
Together with our partners DialOk and Line Carrier, we provide both the skilled people and the technical solutions your business needs for outstanding customer service, all conveniently from one provider. We take a customer-focused approach to service challenges and find the solution that best suits your business, whether you need more effective systems, lower service costs, new channels or an extra pair of hands.
Explore our services and get in touch. Let’s work out how to take your customer experience to the next level.
Outsourced customer service
Customer service
Outsourced omnichannel customer service that improves accessibility and the customer experience.
Switchboard services
Missed calls cost businesses money. An outsourced switchboard ensures that every call is handled.
Outbound
Reach out to your customers and strengthen your customer relationships.
Line Carrier customer service solutions
Contact Centre
A cloud-based customer service system that brings omnichannel customer interactions together in one easy-to-use view.
Say goodbye to an overwhelming
flood of messages, isolated customer data and long service queues. Deliver fast, seamless service wherever your customers are.
Mobile Switchboard
An easy-to-use switchboard
on your mobile phone.
Mobile Switchboard keeps you within reach of your customers without expensive equipment or long-term contracts.
Manage your switchboard yourself and route customer calls to a ring group, a queue or an individual phone number.
4G and 5G business mobile plans
Line Carrier is the only Finnish operator on all three networks. Through us, you get business mobile plans with clear pricing, flexible contracts and the best available coverage.
Line Carrier is a service operator offering business mobile plans on the Elisa, Telia and DNA networks.
Service numbers
Looking for a service number or business number? Want a single switchboard number that brings all customer calls together?
A business service number offers many benefits. It builds trust, makes doing business easier and encourages customers to get in touch. A short, memorable service or switchboard number is easy to promote.
Ticketing
Smart Channels brings all enquiries into one view. See incoming calls, emails, forms and chat messages at a glance.
Every customer service agent can see the status of each enquiry and who has handled the service request.
Stay in control and work more efficiently.
LastBot One
LastBot One
We help businesses serve customers by voice, chat, text message and email around the clock, without lengthy deployment projects or extensive technical preparation.
Our solution uses deep integration with operator-level networks to ensure excellent voice quality, scalability and highly reliable performance.
Our partners
Customer stories
Outsourced outbound customer service saves time and boosts sales – the Synsam customer story.
An outsourced 24/7 maintenance helpline logs service requests directly in Tampuuri – the Kruunuasunnot customer story.
Line Carrier’s three-network solution resolved mobile coverage issues at Urheiluhallit Oy.
A mobile switchboard makes remote customer service easier – the Star Works Group customer story
M2M connections make building services smoother and more reliable – the Säätölaitehuolto customer story
Customer service on the customer’s terms throughout Finland – the Puustelli customer story
Our company has earned the Strongest in Finland certificate
