Urheiluhallit
Line Carrier’s three-network solution resolved mobile coverage issues at Urheiluhallit Oy
Originally published on 17 June 2022
Urheiluhallit Oy operates eight swimming pools in Helsinki. Line Carrier’s mobile plans and Mobile Switchboard make everyday work easier for its employees.
Urheiluhallit Oy is a satisfied Line Carrier customer. Line Carrier’s solutions helped resolve mobile coverage problems for employees working on the move, making their work more efficient and straightforward.
Urheiluhallit is a City of Helsinki subsidiary that operates eight swimming pools and sports centres across the city. The company employs around 200 permanent staff and a similar number of fitness instructors, swimming teachers and other hourly employees.
The company uses Line Carrier mobile plans, Mobile Switchboard and an IP switchboard connection, or SIP Trunk. Procurement and deployment were carried out in cooperation with our reseller partner Suomen ICT Picte Oy.
“We are happy users of Line Carrier’s services. We have around one hundred mobile plans, and a team of on-duty fitness instructors uses Mobile Switchboard.”
“We are happy users of Line Carrier’s services. We have around one hundred mobile plans, and a team of on-duty fitness instructors uses Mobile Switchboard,” says Timo Ukkola, Information Systems Specialist at Urheiluhallit.
Resolving mobile coverage problems with Line Carrier’s three-network solution
Urheiluhallit had previously used other telecommunications operators, but operating across Helsinki created coverage challenges. Network coverage did not meet every employee’s needs, and connections sometimes performed poorly.
One operator’s connections worked well at some sites but poorly at others. When we switched operators, we encountered the same problem. Line Carrier and ICT Picte finally helped us solve it.
“One operator’s connections worked well at some sites but poorly at others. When we switched operators, we encountered the same problem. Line Carrier and ICT Picte finally helped us solve it. We were able to get connections on all three networks from one provider, with just one contract and invoice,” Ukkola explains.
This ensures that every employee gets the best possible coverage without having to source connections from several operators. Everyday work becomes easier and more efficient when employees no longer have to struggle with unreliable connections.
Urheiluhallit employees use around one hundred mobile connections, with the network selected individually for each employee.
Activating connections is quick and easy. I keep SIM cards ready in my desk drawer. When a new employee joins us, we simply choose the network and I request activation.
Read more about mobile plans:
Line Carrier Business Mobile
Mobile Switchboard provides an on-call group for Urheiluhallit Oy
Line Carrier Mobile Switchboard is a mobile switchboard app that allows employees to answer customer calls and transfer them to colleagues using their own mobile phones. It makes handling customer calls and transferring them between employees easier.
Urheiluhallit uses Mobile Switchboard as an on-call group, with fitness instructors taking turns on duty. The company previously used switchboard apps from other providers, but when changing its mobile plans, it also wanted to consolidate the mobile switchboard with the same provider.
With Mobile Switchboard, customer calls can be routed through a ring group directly to the instructors’ own mobile phones. Telephone duty can therefore be organised flexibly and cost-effectively, regardless of location, without anyone having to sit by a phone in the office.
“We have agreed specific shifts when the fitness instructors handle telephone duty on their own mobile phones. They switch on Mobile Switchboard as agreed and answer incoming customer calls. The app is easy to use and works exactly as it should, and we have heard no complaints from employees. We received clear Mobile Switchboard instructions and used them to create our own guidance for staff.”
Read more about Mobile Switchboard:
Line Carrier Mobile Switchboard
Fast, accessible customer service
Ukkola praises Line Carrier’s fast and flexible customer service.
“These days, many service providers are very difficult to reach by phone. You cannot find a number, calls are expensive, and resolving a problem takes a long time. Line Carrier’s support always works and is easy to reach quickly by phone, too. Every issue has been resolved quickly: small problems are fixed immediately, and larger ones are handled very efficiently.”
Ukkola also praises how easy the services were to deploy.
“The initial deployment went very smoothly in cooperation with Line Carrier and ICT Picte. During the sales and negotiation process, it was clear that the salesperson really wanted to find the best solution for us, rather than simply close any deal,” Ukkola says.
Timo Ukkola warmly recommends the services of Line Carrier and Suomen ICT Picte.
“I would definitely recommend them to others. Everything has worked exactly as agreed, and support is always available. They listen to customers’ wishes and put them into practice,” Ukkola concludes.
Urheiluhallit wanted to improve mobile coverage, eliminate coverage black spots at its different sites and make telephone duty easier for fitness instructors.
The company chose Line Carrier connections across three networks and Mobile Switchboard.
The result was reliable mobile connections on employees’ preferred networks, an easy and dependable on-call group for fitness instructors, and smoother, more efficient everyday work without coverage problems.
Would you like to hear how Line Carrier could improve communications in your business? Contact us – we will be happy to help!