Suomen ICT Picte – a passion for better service

We realised that good, comprehensive service was hard to find in the ICT industry. That idea led to the founding of Picte in 2011. Our aim is to provide the best ICT service in Finland. We do everything we can to support and develop our customers’ businesses.

The company’s founders, Kari Aaltonen and Teemu Henttonen, have been involved from the very beginning. Both are experienced professionals whose successful ICT careers began straight after school. A customer-focused approach is extremely important to Picte, and we also take this into account when recruiting. We look for good people who want to serve customers in the best possible way.

We have a long track record and extensive expertise gained, among other places, while working for Finland’s largest telecommunications operators.

Our credit rating has been strong from the outset, and we rank among Finland’s strongest companies. Reliability is at the heart of everything we do. We aim to handle every matter consistently and as agreed.

Customer focus and a proactive approach are at the heart of our service

Our values can be summed up in four principles:

• honesty
• responsibility
• a proactive approach
• service

We are honest with ourselves, each other and our customers. We speak plainly and never understate the cost or timescale of an investment. Customers know exactly what they will receive, what the service costs and when it will be delivered. We value both our customers and our own work.
We take responsibility for our work. We keep our promises. We complete our work on time and to a high standard.

We stay in touch with our customers – current, future and former. We keep them informed and up to date. This proactive approach also guides how we work internally. We talk with our colleagues, ensuring that several people know about the latest developments.

Our aim is to provide the best ICT service in Finland. Our customer service is knowledgeable and friendly, even when a customer relationship comes to an end. We are easy to reach, and we work quickly and flexibly.

Effortless customer service through partnership – DialOk and Suomen ICT Picte help customers together. Read more.