Mobile Switchboard
Your switchboard, always in your pocket. Line Carrier Mobile Switchboard keeps your company seamlessly connected with customers and partners without expensive equipment or desktop telephone systems. Your switchboard goes wherever you go, ensuring that you can handle customer calls professionally. If you cannot answer, calls can be transferred to a colleague or handled using callback services.
With Mobile Switchboard, you manage your own settings and route customer calls wherever you want, whether to a ring group or an individual number. Transfer calls between employees, call customers using your business number, play telephone announcements and much more – all directly from your phone.
Mobile Switchboard at a glance:
• A convenient mobile switchboard for Android and iOS
• Manage your switchboard independently
• Quick deployment
• An operator-independent switchboard
• Scalable and integrable for different needs
• Mobile plans on three networks to suit your needs
Mobile Switchboard is quick and easy to deploy on an Android or iOS phone, without long fixed-term contracts. Standard features include callback, call queues and availability information.
Extend Mobile Switchboard with the features you need and pay only for what you use. Track call volumes, response times and other key statistics through comprehensive online reporting. Add features such as a callback service, holiday answering service, call recording or voice menus as needed.
Our partner Line Carrier is a Finnish business telecommunications operator providing telecom services and systems for smooth business communication from a single provider. Awarded the Key Flag symbol, Line Carrier is a Finnish specialist in customer service solutions.
Mobile Switchboard
Your switchboard, always in your pocket. Line Carrier Mobile Switchboard keeps your company seamlessly connected with customers and partners without expensive equipment or desktop telephone systems. Your switchboard goes wherever you go, ensuring that you can handle customer calls professionally. If you cannot answer, calls can be transferred to a colleague or handled using callback services.
With Mobile Switchboard, you manage your own settings and route customer calls wherever you want, whether to a ring group or an individual number. Transfer calls between employees, call customers using your business number, play telephone announcements and much more – all directly from your phone.
Mobile Switchboard at a glance:
• A convenient mobile switchboard for Android and iOS
• Manage your switchboard independently
• Quick deployment
• An operator-independent switchboard
• Scalable and integrable for different needs
• Mobile plans on three networks to suit your needs
Mobile Switchboard is quick and easy to deploy on an Android or iOS phone, without long fixed-term contracts. Standard features include callback, call queues and availability information.
Extend Mobile Switchboard with the features you need and pay only for what you use. Track call volumes, response times and other key statistics through comprehensive online reporting. Add features such as a callback service, holiday answering service, call recording or voice menus as needed.
Our partner Line Carrier is a Finnish business telecommunications operator providing telecom services and systems for smooth business communication from a single provider. Awarded the Key Flag symbol, Line Carrier is a Finnish specialist in customer service solutions.
OneFeed®
Get an omnichannel communication app easily through us. Line Carrier OneFeed® makes it simple to handle business messages and calls on Android or iOS mobile devices, Mac or Windows, wherever and whenever you work. It combines all your company’s calls and messages into one easy-to-use view, allowing you to monitor communications in real time and respond to every enquiry in one place.
OneFeed® makes customer communication manageable. Always see how many messages have arrived, what has previously been discussed with a customer and whether messages have been answered. Even a large team can handle customer service together: answered messages and calls disappear from other users’ views. This makes customer service easier, faster and more efficient, ensuring a prompt response for every customer.
Choose the communication channels you need in OneFeed®:
• Phone and callback service
• SMS
• Email
• Chat
• WhatsApp Business
OneFeed® is suited to customer service, sales and business communication for mobile teams and work across multiple locations. Bring stores, multiple sites and mobile employees into customer service through a single app.
Our partner Line Carrier is a Finnish business telecommunications operator providing telecom services and systems for smooth business communication from a single provider. Awarded the Key Flag symbol, Line Carrier is a Finnish specialist in customer service solutions.
OneFeed®
Get an omnichannel communication app easily through us. Line Carrier OneFeed® makes it simple to handle business messages and calls on Android or iOS mobile devices, Mac or Windows, wherever and whenever you work. It combines all your company’s calls and messages into one easy-to-use view, allowing you to monitor communications in real time and respond to every enquiry in one place.
OneFeed® makes customer communication manageable. Always see how many messages have arrived, what has previously been discussed with a customer and whether messages have been answered. Even a large team can handle customer service together: answered messages and calls disappear from other users’ views. This makes customer service easier, faster and more efficient, ensuring a prompt response for every customer.
Choose the communication channels you need in OneFeed®:
• Phone and callback service
• SMS
• Email
• Chat
• WhatsApp Business
OneFeed® is suited to customer service, sales and business communication for mobile teams and work across multiple locations. Bring stores, multiple sites and mobile employees into customer service through a single app.
Our partner Line Carrier is a Finnish business telecommunications operator providing telecom services and systems for smooth business communication from a single provider. Awarded the Key Flag symbol, Line Carrier is a Finnish specialist in customer service solutions.
Service numbers
A service number is a cornerstone of your customer service. A reliable, memorable number makes it easy for customers to reach you. Customers do not need to download mobile apps or navigate digital services – anyone can call a service number.
A service number offers many benefits for your business. One shared number is easy to remember and communicate, and can connect callers to your entire switchboard. A chargeable service number can also help cover customer service costs.
Add a voice menu, answering service or callback service to your service number as needed. Offer the service that best suits your customers through a free or chargeable number, with options such as variable rates or free queueing.
Our partner Line Carrier is a Finnish business telecommunications operator providing telecom services and systems for smooth business communication from a single provider. Awarded the Key Flag symbol, Line Carrier is a Finnish specialist in customer service solutions.
Service numbers
A service number is a cornerstone of your customer service. A reliable, memorable number makes it easy for customers to reach you. Customers do not need to download mobile apps or navigate digital services – anyone can call a service number.
A service number offers many benefits for your business. One shared number is easy to remember and communicate, and can connect callers to your entire switchboard. A chargeable service number can also help cover customer service costs.
Add a voice menu, answering service or callback service to your service number as needed. Offer the service that best suits your customers through a free or chargeable number, with options such as variable rates or free queueing.
Our partner Line Carrier is a Finnish business telecommunications operator providing telecom services and systems for smooth business communication from a single provider. Awarded the Key Flag symbol, Line Carrier is a Finnish specialist in customer service solutions.
Business mobile plans
Get business mobile plans with the best coverage, backed by first-class customer service. Line Carrier is the only Finnish operator on all three networks. Choose DNA, Telia or Elisa individually for each employee to ensure the best available coverage. At Picte, we are always ready to help and make sure you get the services that best suit your business, with a customer-focused approach.
Get competitively priced 4G and 5G business mobile plans on three networks, with speeds of up to 1,000 Mbps. Save on costs by tailoring each employee’s plan to their own call and data needs. Pay for what you actually need.
Mobile plans at a glance:
• 4G and 5G plans on all three networks throughout Finland
• Use two networks on the same phone with the Dual SIM service
• Competitive pricing
• Plans tailored to each employee
• EU roaming included in package prices
• Unlimited data plans and M2M device connections also available
Business mobile plans can also be conveniently connected to Mobile Switchboard or the OneFeed® omnichannel customer service app.
Our partner Line Carrier is a Finnish business telecommunications operator providing telecom services and systems for smooth business communication from a single provider. Awarded the Key Flag symbol, Line Carrier is a Finnish specialist in customer service solutions.
Business mobile plans
Get business mobile plans with the best coverage, backed by first-class customer service. Line Carrier is the only Finnish operator on all three networks. Choose DNA, Telia or Elisa individually for each employee to ensure the best available coverage. At Picte, we are always ready to help and make sure you get the services that best suit your business, with a customer-focused approach.
Get competitively priced 4G and 5G business mobile plans on three networks, with speeds of up to 1,000 Mbps. Save on costs by tailoring each employee’s plan to their own call and data needs. Pay for what you actually need.
Mobile plans at a glance:
• 4G and 5G plans on all three networks throughout Finland
• Use two networks on the same phone with the Dual SIM service
• Competitive pricing
• Plans tailored to each employee
• EU roaming included in package prices
• Unlimited data plans and M2M device connections also available
Business mobile plans can also be conveniently connected to Mobile Switchboard or the OneFeed® omnichannel customer service app.
Our partner Line Carrier is a Finnish business telecommunications operator providing telecom services and systems for smooth business communication from a single provider. Awarded the Key Flag symbol, Line Carrier is a Finnish specialist in customer service solutions.
Contact Centre
Need a 360-degree view of omnichannel customer service? Line Carrier Contact Centre is a full-service, cloud-based customer service system that brings everything a modern service team needs into one application.
Line Carrier Contact Centre suits businesses ranging from small customer service teams to full-scale service departments. It combines all your service channels and queues into one easy-to-use view, making both day-to-day work and management easier.
Contact Centre at a glance:
• A browser-based customer service system accessible from anywhere
• An easy, cost-effective way to provide omnichannel customer service
• Faster, better service through effective teamwork
• Comprehensive analytics to manage and improve operations
• Scale with versatile add-ons such as ticketing
• Convenient integration with CRM and ticketing systems
• No long fixed-term contracts
The system helps you deliver a better customer experience more efficiently. An omnichannel platform reduces the time spent on service, helps allocate resources to busy periods and supports data-driven improvements. Team management and teamwork become easier, as you can monitor individual workloads and distribute service queues fairly.
At Picte, we stay actively involved throughout deployment and beyond, helping your business get the most from the system. You receive personal, customer-focused service that continues after the contracts have been signed.
Our partner Line Carrier is a Finnish business telecommunications operator providing telecom services and systems for smooth business communication from a single provider. Awarded the Key Flag symbol, Line Carrier is a Finnish specialist in customer service solutions.
Contact Centre
Need a 360-degree view of omnichannel customer service? Line Carrier Contact Centre is a full-service, cloud-based customer service system that brings everything a modern service team needs into one application.
Line Carrier Contact Centre suits businesses ranging from small customer service teams to full-scale service departments. It combines all your service channels and queues into one easy-to-use view, making both day-to-day work and management easier.
Contact Centre at a glance:
• A browser-based customer service system accessible from anywhere
• An easy, cost-effective way to provide omnichannel customer service
• Faster, better service through effective teamwork
• Comprehensive analytics to manage and improve operations
• Scale with versatile add-ons such as ticketing
• Convenient integration with CRM and ticketing systems
• No long fixed-term contracts
The system helps you deliver a better customer experience more efficiently. An omnichannel platform reduces the time spent on service, helps allocate resources to busy periods and supports data-driven improvements. Team management and teamwork become easier, as you can monitor individual workloads and distribute service queues fairly.
At Picte, we stay actively involved throughout deployment and beyond, helping your business get the most from the system. You receive personal, customer-focused service that continues after the contracts have been signed.
Our partner Line Carrier is a Finnish business telecommunications operator providing telecom services and systems for smooth business communication from a single provider. Awarded the Key Flag symbol, Line Carrier is a Finnish specialist in customer service solutions.
SmartInbounder omnichannel solution
Line Carrier Ticketing is a centralised system for managing omnichannel customer service requests.
Easily track the progress of tickets from different customer service channels in one view. Stay up to date with every service situation, whichever channel your customers use to contact you.
Line Carrier Ticketing provides a comprehensive solution for managing service requests throughout their lifecycle. The system keeps you informed about each ticket’s progress and owner. A complete ticket history helps you better understand customer needs.
The ticketing system’s internal knowledge base gives every customer service agent quick access to the information they need.
Ticketing improves efficiency by allowing you to prioritise requests by urgency, reducing waiting times and improving the customer experience. It also makes it easier to distribute tasks across the team, balancing resources and managing requests effectively.
Line Carrier Ticketing can be used as a standalone system or integrated with Contact Centre and Mobile Switchboard.
Our partner Line Carrier is a Finnish business telecommunications operator providing telecom services and systems for smooth business communication from a single provider.
Awarded the Key Flag symbol, Line Carrier is a Finnish specialist in customer service solutions.
SmartInbounder omnichannel solution
Line Carrier Ticketing is a centralised system for managing omnichannel customer service requests.
Easily track the progress of tickets from different customer service channels in one view. Stay up to date with every service situation, whichever channel your customers use to contact you.
Line Carrier Ticketing provides a comprehensive solution for managing service requests throughout their lifecycle. The system keeps you informed about each ticket’s progress and owner. A complete ticket history helps you better understand customer needs.
The ticketing system’s internal knowledge base gives every customer service agent quick access to the information they need.
Ticketing improves efficiency by allowing you to prioritise requests by urgency, reducing waiting times and improving the customer experience. It also makes it easier to distribute tasks across the team, balancing resources and managing requests effectively.
Line Carrier Ticketing can be used as a standalone system or integrated with Contact Centre and Mobile Switchboard.
Our partner Line Carrier is a Finnish business telecommunications operator providing telecom services and systems for smooth business communication from a single provider.
Awarded the Key Flag symbol, Line Carrier is a Finnish specialist in customer service solutions.
LastBot – intelligent customer service and automation for businesses
At Picte, we help businesses improve customer service, sales and business processes with modern AI solutions that are quick to deploy.
LastBot ONE is a next-generation, operator-grade customer communication platform that makes advanced AI capabilities easy and quick for small and medium-sized businesses to adopt.
We help businesses serve their customers through voice, chat, text messages and email around the clock, without lengthy deployment projects or extensive technical preparation.
Our solution uses deep integration with operator-level networks to ensure excellent voice quality, scalability and highly reliable performance.
Our strengths include:
- Rapid deployment: we can launch the service in as little as five minutes, without consultants or complex projects.
- Intelligent automation: AI analyses and refines your business information in real time for customer service, sales and marketing.
- Human involvement: every AI-generated response can be reviewed and approved if desired, ensuring communication always reflects your company’s voice and quality standards.
- Customisation: in addition to ready-made services, we build fully customised AI solutions designed around customer needs.
Our goal is to make AI easy to adopt and deliver a clear competitive advantage for businesses.
We help build seamless customer experiences, streamline everyday operations and improve customer satisfaction – now and in the future.
LastBot – intelligent customer service and automation for businesses
At Picte, we help businesses improve customer service, sales and business processes with modern AI solutions that are quick to deploy.
LastBot ONE is a next-generation, operator-grade customer communication platform that makes advanced AI capabilities easy and quick for small and medium-sized businesses to adopt.
We help businesses serve their customers through voice, chat, text messages and email around the clock, without lengthy deployment projects or extensive technical preparation.
Our solution uses deep integration with operator-level networks to ensure excellent voice quality, scalability and highly reliable performance.
Our strengths include:
- Rapid deployment: we can launch the service in as little as five minutes, without consultants or complex projects.
- Intelligent automation: AI analyses and refines your business information in real time for customer service, sales and marketing.
- Human involvement: every AI-generated response can be reviewed and approved if desired, ensuring communication always reflects your company’s voice and quality standards.
- Customisation: in addition to ready-made services, we build fully customised AI solutions designed around customer needs.
Our goal is to make AI easy to adopt and deliver a clear competitive advantage for businesses.
We help build seamless customer experiences, streamline everyday operations and improve customer satisfaction – now and in the future.