Star Works Group Oy Ab is a group of six companies operating internationally in the electrical engineering industry. Employing around 100 people, the group operates in Finland, Estonia and Poland.

“We are involved in everything related to generating, transmitting and insulating electricity. We want to be a reliable partner to our customers, and smooth customer service is a very important part of that partnership,” says Tarja Granberg, Administration Manager at Star Works Group.

Star Works Group Oy Ab relies on Line Carrier’s Mobile Switchboard, business mobile plans and business numbers.

A mobile switchboard brings flexibility to remote work and customer service

Around five years ago, Star Works Group wanted to replace its outdated telephone system with a more modern solution. The company wanted to increase remote working, but its fixed telephone system and desk phones tied staff to their office desks. Customer calls could go unanswered if an employee was away from their desk phone.

The company chose Line Carrier’s Mobile Switchboard, which brought its switchboard directly to mobile phones. Available for Android and iOS phones, Mobile Switchboard combines all the functions of a traditional switchboard in an easy-to-use mobile app.

When a customer calls one of Star Works Group’s business numbers, the call rings on employees’ mobile phones through Mobile Switchboard. It provides flexibility and makes customer service easier in remote and hybrid work.

Mobile Switchboard enables flexible remote working and ensures that we can serve our customers without interruption.

“This has been a really effective solution for us. The switchboard is not tied to any location, so calls can be answered from anywhere. Mobile Switchboard enables flexible remote working and ensures that we can serve our customers without interruption.”

Granberg also praises how easy Mobile Switchboard is to use.

“The app is easy to use, and we can quickly change the switchboard settings ourselves when needed, for example during holiday periods or staff absences.”

A solution-focused partnership

The purchase was supported by our reseller partner ICT Picte, with whom Star Works Group has a long-standing relationship.

It is great to get help quickly every time, without hold music or sending support tickets. The partnership is open, solution-focused and customer-oriented.

“We have enjoyed working with Picte for more than 10 years, so choosing the Mobile Switchboard they recommended was a natural step. We have received excellent service from Picte and Line Carrier. It is great to get help quickly every time, without hold music or sending support tickets. The partnership is open, solution-focused and customer-oriented,” Granberg says.

Star Works Group wanted to make customer service easier in remote and hybrid work.

The company chose Line Carrier’s Mobile Switchboard, business mobile plans and business numbers.

As a result, customers receive smooth, uninterrupted service remotely, directly from a mobile phone, while employees gain greater mobility in their work.